After trying to upgrade my phone I selected paid and now you have said I can’t my sister has just upgraded from a sim only just like me to the same package last week so I would like to complain why I can’t upgrade to the same deal Iv been a loyal customer for years ref number 131723344
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+16The following link will assist you in raising a complaint: https://www.idmobile.co.uk/help-and-advice/complaints-procedure
+24Hi
Welcome to the Community!
We are sorry to hear about the upgrade issues you have experienced.
Some high value handsets are not available to some customers, however you can call our Sales Team for them to check this out for you.
If you require further assistance, please get back to us here.
However we are unable to assist with processing sales or available upgrades unfortunately.
Kash
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