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Vodafone incoming calls

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Since moving my number from Vodafone to IDmobile I have been unable to receive calls from some callers. I have narrowed this down to callers using the Vodafone network. Callers from Three, O2 and EE all seem to work. 

Best answer by andewhite

Sounds like iD Mobile might not have completed the port from Vodafone to iD properly, ​@StokeBoy69. 

This community article might help you get in-touch with customer service. 

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    6 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12044 replies
    • Answer
    • January 27, 2025

    Sounds like iD Mobile might not have completed the port from Vodafone to iD properly, ​@StokeBoy69. 

    This community article might help you get in-touch with customer service. 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • January 29, 2025

    Hi ​@StokeBoy69 

     

    Welcome and thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear you are experiencing issues since porting your number over. 

    Can you please confirm what date the port took place and which handset you are using?

     

    Thanks, 

     

    Nat 

    S
    New
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    • StokeBoy69
    • Author
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    • 2 replies
    • January 29, 2025

    Hi the new PAC code was sent to on the 3rd December 2024. I using a iPhone16 Pro handset. 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • January 30, 2025

    Thank you ​@StokeBoy69 

     

    Is that when you submitted it to iD Mobile or just when it was generated please?

     

    Nat 

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    New
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    • StokeBoy69
    • Author
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    • 2 replies
    • January 30, 2025

    When I submitted it. The SIM activation code was sent on the 13th December. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2974 replies
    • February 1, 2025

    Hey there ​@StokeBoy69, no problem.

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

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