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Question

Wrong charging cable sent iPhone 15

  • February 12, 2025
  • 2 replies
  • 31 views
Ellen Brierton
Community Member

I was sent a refurbished iPhone 15 today as part of an upgrade but I’ve been sent a lightning cable charger with it instead of the new USB-C. Am I able to be sent the correct one?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12040 replies
    • February 13, 2025

    Good luck ​@Ellen Brierton, it could take a while for iD to organise a replacement cable. 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Ellen Brierton 

     

    Thank you for getting in touch. 

    We are very sorry this has happened, this is not the level of service we aim to deliver. 

    Have you been able to speak to the live chat team to get this resolved? 

     

    If not, please let us know and we can assist further from here. 

     

    Thanks,

     

    Nat 

    Reply.


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