The following services are designed to make communication easier for our vulnerable customers with communication difficulties (such as difficulty hearing, speaking, or visual impairment), poor mental health, physical disability, learning disability, low literacy, or anyone unable to take care of themselves.
Need to contact iD Mobile as a vulnerable customer?
We keep a record of all our vulnerable customers. We have a number of different ways you can contact us to suit your communication preference, and the full list of contact options can be found in our vulnerable customer policy PDF below.
You can use any of the following methods:
- By using Text Relay Services.
- Online using Web Chat.
- The iD Community.
- By Phone.
We have a team trained to give a high level of support to customers with vulnerability and/or accessibility needs.
If you are vulnerable, you can contact our dedicated Vulnerable Customer Team on 0800 049 2376.
The team can capture your individual needs or situation and record it to ensure in future interactions with iD, the advisor will already be aware of your vulnerability and how best to support you.
Please note: Reserving this phone line for our vulnerable customers allows us to offer specialist help to those that need it the most. If you do not have vulnerability or accessibility needs, please check out this article to find the best way to get in touch.
You can also visit us at a Currys store for technical help. Our store colleagues can help you discuss your options, provide expert technical advice and assist with non-account related issues. Use our store locator to find your nearest store.
To view our full range of services, check out our Accessibility page.
