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Community Member
August 6, 2026
Question

Ad on data not working

  • August 6, 2026
  • 1 reply
  • 15 views

Hi there uk add on data paid but not working. Showing in account

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2026

    Hi ​@Fazzaaa,

     

    I'm sorry to hear that your data add-on isn't working, even though it's showing on your account.

     

    Could you try the following troubleshooting steps?

    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Restart your phone.
    • Make sure Mobile Data is turned on.
    • Check that you're in an area with network coverage.
    • Allow some time for the add-on to fully activate if it was only recently purchased.

    For iPhone:

    • Go to Settings > General > Transfer or Reset iPhone > Reset.
    • Tap Reset Network Settings.
    • Enter your passcode and confirm.
    • Once complete, restart your iPhone.

    For Android:

    • Open Settings.
    • Tap General Management or System.
    • Select Reset.
    • Tap Reset Mobile Network Settings or Reset Network Settings.
    • Confirm the reset and restart the phone.

     

    If the add-on still isn't working after trying the above steps, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    When using Live Chat, type "Customer Service" to be connected to the correct team.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.