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Question

Ad on data not working

  • August 6, 2026
  • 1 reply
  • 8 views

Hi there uk add on data paid but not working. Showing in account

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2026

Hi ​@Fazzaaa,

 

I'm sorry to hear that your data add-on isn't working, even though it's showing on your account.

 

Could you try the following troubleshooting steps?

  • Turn Airplane Mode on for 30 seconds, then turn it back off.
  • Restart your phone.
  • Make sure Mobile Data is turned on.
  • Check that you're in an area with network coverage.
  • Allow some time for the add-on to fully activate if it was only recently purchased.

For iPhone:

  • Go to Settings > General > Transfer or Reset iPhone > Reset.
  • Tap Reset Network Settings.
  • Enter your passcode and confirm.
  • Once complete, restart your iPhone.

For Android:

  • Open Settings.
  • Tap General Management or System.
  • Select Reset.
  • Tap Reset Mobile Network Settings or Reset Network Settings.
  • Confirm the reset and restart the phone.

 

If the add-on still isn't working after trying the above steps, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

 

When using Live Chat, type "Customer Service" to be connected to the correct team.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team