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ad on remove

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I have a add on that I placed wen on holiday but how to remove it. Please help

Gemma MAnswer

iD Mobile Employee

Hi @Bina786,

I'm sorry, but once an add-on has been purchased, it can't be removed or refunded.

This is because add-ons are activated immediately when they're purchased, making them non-refundable.

If you've purchased a roaming add-on while on holiday, it will remain active until it expires or the allowance has been used, depending on the type of add-on purchased.

I appreciate this may not be the answer you were hoping for, but I hope it helps clarify things.

Regards,

Gemma M

The iD Mobile Social Media Team

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