Skip to main content
Solved

ad on remove

  • July 29, 2026
  • 1 reply
  • 7 views
B
Community Member

I have a add on that I placed wen on holiday but how to remove it.  Please help 

Best answer by Gemma M

Hi ​@Bina786,

 

I'm sorry, but once an add-on has been purchased, it can't be removed or refunded.

 

This is because add-ons are activated immediately when they're purchased, making them non-refundable.

 

If you've purchased a roaming add-on while on holiday, it will remain active until it expires or the allowance has been used, depending on the type of add-on purchased.

 

I appreciate this may not be the answer you were hoping for, but I hope it helps clarify things.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • Answer
    • July 31, 2026

    Hi ​@Bina786,

     

    I'm sorry, but once an add-on has been purchased, it can't be removed or refunded.

     

    This is because add-ons are activated immediately when they're purchased, making them non-refundable.

     

    If you've purchased a roaming add-on while on holiday, it will remain active until it expires or the allowance has been used, depending on the type of add-on purchased.

     

    I appreciate this may not be the answer you were hoping for, but I hope it helps clarify things.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement