Hi ​@LadyGold,

I am so sorry to hear that this has happened, unfortunately once an add-on has been added to the account, it cannot be removed, as you have mentioned that it was not you, I’d recommend contacting our customer service team via live chat. 

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M

The iD Mobile Social Media Team