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Question

Add-on not working in the UK??

  • May 4, 2026
  • 1 reply
  • 4 views
M
Community Member

Just bought an add-on, i can’t use the internet on data. Why is this?

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 5, 2026

Hi ​@maddie3008,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the add on not working.
Please could you try restarting the handset so that the add on can take effect.

Thanks,
Hosai

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