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Community Member
maddie3008
Community Member
May 4, 2026 7:33 PM UTC
Question

Add-on not working in the UK??

Just bought an add-on, i can’t use the internet on data. Why is this?

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 5, 2026 8:18 AM UTC

    Hi ​@maddie3008,

    Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the add on not working.
    Please could you try restarting the handset so that the add on can take effect.

    Thanks,
    Hosai

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