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Question

Add on still has 1.5 gb data but says it expires tomorrow?

  • August 10, 2026
  • 1 reply
  • 9 views
H
New Contributor

I paid extra £10 for data but have been sent a message to say the data will expire tmw ( unused then). My monthly renewal is in 6 days time . Have I got to buy another load? It's very annoying , I'm adding this on for teen, our usual bill was £33, now up to £52 with pesky add ons

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • August 11, 2026

    Hi ​@Happinessmattersmuch.

     

    I understand how frustrating it is when data runs out before your monthly renewal.

     

    Since your monthly allowance renews in 6 days, you don’t need to buy another data add‑on now—your full monthly data will refresh on your renewal date.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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