add ons

Hi ​@JonGatt, 

Thank you for reaching out.

We’re sorry to hear that the Roaming add-on has been applied to the wrong number on your account.

Unfortunately, once an add-on has been purchased and applied to a line, it cannot be transferred to another number on the account. In addition, in line with our Terms and Conditions, add-ons are non-refundable once they have been successfully applied.

We understand this may not be the outcome you were hoping for and apologise for any inconvenience caused.

Owethu