I have 2 lines on my account and have added an add on to the wrong number. Can this be changed
Question
add ons
+10Hi
Thank you for reaching out.
We’re sorry to hear that the Roaming add-on has been applied to the wrong number on your account.
Unfortunately, once an add-on has been purchased and applied to a line, it cannot be transferred to another number on the account. In addition, in line with our Terms and Conditions, add-ons are non-refundable once they have been successfully applied.
We understand this may not be the outcome you were hoping for and apologise for any inconvenience caused.
Owethu
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