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added on data not working

  • April 11, 2026
  • 1 reply
  • 2 views
J
Community Member

I have added 3gb of data to my account as I ran out but it is not working 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 11, 2026

    Hi ​@Joenalmessi03 

     

    Thanks for getting in touch 

    I’m sorry to hear your data add-on isn’t working I know that’s frustrating when you need it.

     

    A quick thing to try first is restarting your phone, as this can help refresh your connection and activate the add-on.

     

    If that doesn’t work, please let me know:

     

    Are you seeing any data connection at all?
    Have you received confirmation that the 3GB add-on was successfully added?

     

    Once I have that info, I can take a closer look at your account and get this sorted for you.

     

    Thank you,

     

    Zandile M

     

    The iD Mobile Team

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