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Community Member
Jfmonaghan93
Community Member
Jun 2, 2026 5:42 AM UTC
Question

Apple Music Subscription Cannot Be Redeemed

I currently already use Apple Music. When I’m trying to activate my 2 free months of Apple Music it says “this offer cannot be redeemed with your current subscription”

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jun 3, 2026 1:12 PM UTC

    Hi ​@Jfmonaghan93, 

     

    We're sorry to hear that you're having trouble redeeming your Apple Music offer.

     

    The message you're receiving may be related to your existing Apple Music subscription or the redemption link associated with the offer.

     

    To allow us to investigate this further, please contact us via Live Chat. A member of the team will be able to review the offer on your account and, if appropriate, arrange for a new redemption link to be issued.

     

    Owethu

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