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Community Member
September 21, 2026

brought roaming for turkey

  • September 21, 2026
  • 1 reply
  • 9 views

I have brought roaming for turkey for my holiday on the 5th october I  preparation but didnt realise its starts now.  Can you please refund or start it from the 5th october pls

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2026

     Hi ​@Octavia16,

     

    I’m sorry for the confusion regarding the start date of your roaming add-on.

     

    Unfortunately, Roam Beyond add-ons activate immediately when purchased and cannot be scheduled to start on a future date. Once purchased, there is no option to cancel, reverse, refund or change the add-on.

     

    For future reference, we recommend purchasing the add-on on the day you travel, before leaving the UK, or once you arrive at your destination while connected to Wi-Fi.

     

    You can find more information about roaming and Roam Beyond here: https://www.idmobile.co.uk/help-and-support/roaming

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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