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Question

Claiming smartwatch offer

  • October 19, 2025
  • 1 reply
  • 1 view

I ordered a new phone last month, all great with it. I ordered it during a promotion to also claim a smartwatch. It hasn't arrived. How do I claim this? 

 

1 reply

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  • iD Mobile Employee
  • October 20, 2025

Hi there ​@JoFall1 

Yes, you’ll have to claim the smart watch. As it is not included in delivery or with the deal, unless you claim it. If you go on our website and click on the phone that you have ordered, all the deals we 

offer for that specific phone will be under there. As well as the offer to claim the watch, you will see there is a link you need to click on and a form you need to fill in. As this is how you need to claim the 

watch. 

If you require any further assistance, please let us know,

Thank you.