New Contributor

Solved

Data add on

5 replies
78 views

I need more Data but when looking at the add on options it is unclear of the charge process. The 15 GB for 12 months is that £30 per month or a £30 one off charge?

add ons

Anneline MAnswer

iD Mobile Employee

Hi @Mellymel,

I’m sorry to hear about the issue you’re experiencing regarding the add on you’re looking to purchase.

I can confirm that this will only be a once off charge.

Thanks,

Anneline

Anneline MAnswer

iD Mobile Employee

Hi @Mellymel,

I’m sorry to hear about the issue you’re experiencing regarding the add on you’re looking to purchase.

I can confirm that this will only be a once off charge.

Thanks,

Anneline

M

MellymelAuthor

New Contributor

Thank you for your reply, is the date 15GB each month or is that a one off amount?

Anneline M

iD Mobile Employee

Hi @Mellymel,

I can confirm that the data is not recurring, the 15GB will be added to your account once purchased. The data remains available for up to 12 months from the date of purchase. Any unused data expires after 12 months.

Thanks,

Anneline

M

MellymelAuthor

New Contributor

can I purchase unlimited as 15GB to last a year would not be enough.

Tashnieka D

iD Mobile Employee

Hi @David_25,

Thank you for providing that helpful information.

If you need any further assistance from us, please feel free to contact us via a private message on Facebook or Instagram, post privately in the iD Community, or contact our live chat team here: https://www.idmobile.co.uk/live-chat.

~ Tashnieka

Data add on

5 replies

Not the answer you were looking for?

Got a question?

Not the answer you were looking for?

Create an account.

Social Login

Log in to the iD Community

Social Login