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Community Member
Speakeasy
Community Member
May 7, 2026 7:31 PM UTC
Question

Data Add On not working.

I have topped up my data as it had ran out. I’ve paid and it shows as having topped up on my account but I am still yet to see it on my phone. I  unable to watsap or use internet whilst not in a WiFi connected place. It is very frustrating. 

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 9, 2026 9:46 AM UTC

    Hi ​@Speakeasy,

    Thank you for getting in touch with us, please accept my apologies for the inconvenience caused in relation to the add on not working.
    Please could you try restating the handset so that the sim and services can refresh.

    Thanks,
    Hosai 

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