Hi ​@aldini,

I'm sorry to hear that one of the earbuds included with your Google Pixel 10a isn't working.

As the issue is with the earbuds themselves, we'd recommend contacting the manufacturer of the earbuds directly. They'll be best placed to troubleshoot the fault and advise whether they can be repaired or replaced under the applicable warranty.

When contacting them, it's worth having your proof of purchase and details of the promotion/package to hand.

Regards,

Gemma M
The iD Mobile Social Media Team

Thank you for the response but that’s the issue. 
they were a ‘free’ gift from you for buying the phone. 
they were sent from you and therefore do not have a receipt as there was no payment as such

I wanted to know how you send them back but they came in a non identified package, no slip or anything 

Hi ​@aldini.

Thank you for getting back to us, and I'm sorry for the confusion. I understand that with no receipt and no return slip, it's hard to know where to start.

As they came as a free gift with your phone, we'd suggest taking them to your local Currys store to have them checked. It may help to bring your phone order confirmation with you.

Thanks,

Marquerita

The iD Mobile Team

Thank you, I’ll do that as didn’t know if it was Google or you guys to start the process. I have all the phone order confirmation etc so can nip in to curry’s 👍👍👍