Hi ​@Shellmethley 

I do apologize that the email go deleted. Please follow the below if you purchased Google Pixel 10:

Step 1:

Purchase a Google Pixel 10 and claim a pair of Google Pixel Buds 2a. Promotion runs between 10/12/2025 - 07/01/2026

Step 2:

Claims must be submitted between 25/12/2025 and 21/02/2026 at https://reward-promos.com/christmas25
 

If it was another gift, please visit Claim your offer | iD Mobile Network for assistance with gift claims

-Owethu

Hi ​@Shellmethley,

I’m sorry to hear you’re having trouble with your free gift claim. To get this sorted, please contact our customer service team via live chat at https://www.idmobile.co.uk/live-chat so they can request the information you need to claim your offer.

Regards,

Gemma M

The iD Mobile Social Media Team