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New Contributor
May 12, 2026
Question

help with add ons

  • May 12, 2026
  • 1 reply
  • 34 views

My main screen does not show add Ons to purchase 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 12, 2026

    Hi ​@Lunatic11

     

    Thanks for getting in touch.

     

    If you’re not seeing the option to purchase Add-ons on your main screen, it’s usually down to where you’re navigating in the app or a temporary display issue.

     

    Please try the following steps:

    1. Open the iD Mobile app and sign in
    2. Go to Account or Plan
    3. Select your active plan
    4. Scroll down and look for “Add-ons” or “Manage Add-ons”
    5. From there, you should be able to view and purchase available Add-ons

    If you’re using the website instead:

    • Log in at my.idmobile.co.uk
    • Go to My Account > Plan > Add-ons

    If the option still isn’t showing, please try:

    • Logging out and back into the app
    • Updating the app to the latest version
    • Restarting your handset

    If it still doesn’t appear after that, please contact us via Live Chat or direct message so we can check your account and ensure Add-ons are enabled correctly.

    Owethu