How do I find status and charges for my top up?

Hi ​@DavidCop67,

Thanks for getting in touch.

You can usually check any active roaming add-ons, remaining allowances, and any out-of-plan charges directly within the iD Mobile app by following these steps:

• Open the iD Mobile app
• Go to ‘My Services’ or ‘Add-ons’
• Select the active roaming add-on
• This should show the remaining duration or expiry information where available

To check for any additional charges incurred:

• Open the app
• Go to ‘Bills’
• Select ‘Current Usage’ or ‘Out of Plan Charges’

If you would like to avoid any unexpected charges once the add-on expires, we’d strongly recommend:

• Turning ‘Data Roaming OFF’ before the add-on end date/time
• Setting your ‘bill cap to £0.00’

You can amend your bill cap in the iD Mobile app under:

• ‘My Services’
• ‘Manage Bill Cap’

iPhone

• Settings > Mobile Data > Mobile Data Options > Data Roaming OFF

Android

• Settings > Connections/Network & Internet > Mobile Network > Data Roaming OFF

Setting the bill cap to £0.00 will help prevent any additional out-of-plan roaming charges from being applied once the add-on expires.

We hope you continue to enjoy your trip in the US.

Regards,

Gemma M

The iD Mobile Social Media Team