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May 20, 2026
Question

How do I find status and charges for my top up?

  • May 20, 2026
  • 1 reply
  • 15 views

Hi I have purchased a 5 day top up for US and it seems to be working but want to make sure I switch off roaming before the top up ends. Can you please provide instructions on where in the app I find remaining time on the top up and any charges I have incurred?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 20, 2026

    Hi ​@DavidCop67,

     

    Thanks for getting in touch.

     

    You can usually check any active roaming add-ons, remaining allowances, and any out-of-plan charges directly within the iD Mobile app by following these steps:

    • Open the iD Mobile app
    • Go to ‘My Services’ or ‘Add-ons’
    • Select the active roaming add-on
    • This should show the remaining duration or expiry information where available

     

    To check for any additional charges incurred:

    • Open the app
    • Go to ‘Bills’
    • Select ‘Current Usage’ or ‘Out of Plan Charges’

     

    If you would like to avoid any unexpected charges once the add-on expires, we’d strongly recommend:

    • Turning ‘Data Roaming OFF’ before the add-on end date/time
    • Setting your ‘bill cap to £0.00’

     

    You can amend your bill cap in the iD Mobile app under:

    • ‘My Services’
    • ‘Manage Bill Cap’

     

    iPhone

    • Settings > Mobile Data > Mobile Data Options > Data Roaming OFF

    Android

    • Settings > Connections/Network & Internet > Mobile Network > Data Roaming OFF

     

    Setting the bill cap to £0.00 will help prevent any additional out-of-plan roaming charges from being applied once the add-on expires.

     

    We hope you continue to enjoy your trip in the US.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

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