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Community Member
Elisha_K
Community Member
Dec 22, 2025 4:59 PM UTC
Question

How do you cancel an add-on ??

Hi, does anyone know how to cancel an add-on? My child accidentally purchased it and I don't need it.

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    Dec 22, 2025 5:25 PM UTC

    Hi ​@Elisha_K ,

     

    Add-ons can’t usually be cancelled once they’ve been purchased, as they apply immediately to the account. However, it’s still worth getting in touch with us so we can review this for you, especially as it was bought accidentally by a child.

    Please contact us via Live Chat, Facebook/Instagram, or email socialqueries@idmobile.co.uk
     with the account details, and we’ll do our best to help.

    Lamiya

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