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How to delete voicemeil in mailbox

  • August 10, 2026
  • 3 replies
  • 14 views

I have just joined ID Mobile.

I am unable to install the app on my phone as my phone is a Android that has been altered.

I have setup my voicemail mailbox and people have left me voicemail.

I am finding I can only listen to the first message and then it returns to the main menu.

I am unable to hear any further messages or unable to delete the first message by pressing 7.

Please advise
 

3 replies

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  • iD Mobile Employee
  • August 12, 2026

Hi ​@BRINO ,

Thanks for reaching out. Based on what you've described, it sounds like your voicemail mailbox has been successfully set up, however there may be an issue with message navigation within the voicemail system.

Please try the following troubleshooting steps:

  1. Call your voicemail service and listen to the first message in full until all voicemail prompts have finished playing.
  2. After the message ends, wait a few seconds before selecting any menu options.
  3. Try using the voicemail menu options to move to the next message (if available) rather than returning to the main menu.
  4. If pressing 7 does not delete the message, try accessing your voicemail from another phone and see if the same behaviour occurs.
  5. Restart your mobile device and then dial into voicemail again.

If the issue persists, please contact our support team via direct message on the iD Community platform.

We'll be happy to investigate further.

 

Thanks,

Zubair


  • Author
  • New Contributor
  • August 12, 2026

After listening to the first message the system reverts back to the main menu I am unable to delete the first message
I have restarted the phone on several occasions but the results are the same.
I have tried to use this SIM card in another phone and it acts exactly the same.


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  • iD Mobile Employee
  • August 13, 2026

Hi ​@BRINO.

 

Thank you for your post. We’re sorry to hear that the issue is still happening, even after restarting your phone and trying the SIM card in another device.

 

Please contact us directly via Live Chat:https://www.idmobile.co.uk/live-chat, so our Technical Team can review the issue and carry out further checks.

 

Thanks,

Marquerita

The iD Mobile Team