Hi ​@BRINO ,

Thanks for reaching out. Based on what you've described, it sounds like your voicemail mailbox has been successfully set up, however there may be an issue with message navigation within the voicemail system.

Please try the following troubleshooting steps:

1. Call your voicemail service and listen to the first message in full until all voicemail prompts have finished playing.
2. After the message ends, wait a few seconds before selecting any menu options.
3. Try using the voicemail menu options to move to the next message (if available) rather than returning to the main menu.
4. If pressing 7 does not delete the message, try accessing your voicemail from another phone and see if the same behaviour occurs.
5. Restart your mobile device and then dial into voicemail again.

If the issue persists, please contact our support team via direct message on our iD Community platform.

We'll be happy to investigate further.

Thanks,

Zubair

After listening to the first message the system reverts back to the main menu I am unable to delete the first message and I get no options to move forward to the next message.
I have restarted the phone on several occasions but the results are the same.
I have tried to use this SIM card in another phone and it acts exactly the same.

Hi ​@BRINO.

Thank you for the update. We’re sorry to hear that the issue is still happening, even after restarting your phone and trying the SIM card in another device.

Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat, so our Technical Team can review the issue and carry out further checks.

Thanks,

Marquerita

The iD Mobile Team

I reported this issue on 6th August, my very first day using ID MOBILE.
I was given a reference number and the Tekky’s were going to get back to me within 24-48 hours.
I heard no more.
I have again reported the issue.
Again I have been told that the Tekky’s will get back to me within 24 - 48 hours.
I am really disappointed.
I have suggested that the Tekky’s delete my voicemail box and then issue me with a new one, apparently they cannot do this.

I used to be with GiffGaff for some 12 years and not once did I have any problems like this.
I only left GiffGaff as this system appeared to give me more for my money.
It has now been over a week and I have many voicemail messages in my mailbox and yet I can only hear the first message and then the system sends me back to the main menu and I am unable to delete, hear or change any of these messages.
If this is not sorted in the next few days I will request that my account be removed , any money I have paid or are liable to pay be refunded and I will take my business elsewhere.
I realise I am in a 24 month contract but as far as I am concerned the system does not work and therefore is not fit for purpose.

 

Hi ​@BRINO,

I am sorry that you have been dealing with this voicemail issue since your very first day with iD Mobile, particularly after already reporting it twice and waiting for the Technical Team to investigate.

Please contact us through one of our available support channels so we can access your account, check the existing case and see what further assistance can be provided.

Live Chat: https://www.idmobile.co.uk/live-chat 

You can also send us a private message via:

Facebook: https://www.facebook.com/idmobileuk 

Instagram: https://www.instagram.com/id_mobile/ 

Please mention that you have already reported the voicemail issue and provide any reference number you were given, so the team can review the previous case rather than having you start from the beginning again.

Kind regards,

Tashnieka
The iD Mobile Team