I have bought add ons for 5 days in Turkey which was activated yesterday but nothing works. I cannot make or receive phonecalls and my mobile data does not work.

Hi ​@Moni1303, 

Thank you for getting in touch, and I’m sorry to hear your roaming isn’t working as expected in Turkey I appreciate how frustrating this must be when you’ve already purchased an add-on.

With iD Mobile, it’s important to clarify that your roaming add-on is data-only. This means:

• ❌ It does not include calls or texts
• ❌ Standard voice calls and SMS will be charged separately (if used)
• ✅ It only covers mobile data usage

📶 What to check to get your service working

Please make sure the following settings are in place:

🔹 1. Roaming is enabled on your handset

• Go to your phone settings
• Ensure Data Roaming is switched ON

🔹 2. Bill Cap is set to £0

• Open the iD Mobile app
• Go to Billing / Spend Cap settings
• Set your Bill Cap to £0 to avoid out-of-plan charges or blocks

🔹 3. Manually select a network in Turkey

Please connect to one of the supported roaming networks:

• Turkcell
• AVEA (Türk Telekom)

You can do this in:

• Settings → Mobile Network → Network Selection → Turn OFF automatic → Choose network manually

Owethu