I have bought add ons for 5 days in Turkey which was activated yesterday but nothing works. I cannot make or receive phonecalls and my mobile data does not work.

Hi ​@Moni1303, 

Thank you for getting in touch, and I’m sorry to hear your roaming isn’t working as expected in Turkey I appreciate how frustrating this must be when you’ve already purchased an add-on.

With iD Mobile, it’s important to clarify that your roaming add-on is data-only. This means:

• ❌ It does not include calls or texts
• ❌ Standard voice calls and SMS will be charged separately (if used)
• ✅ It only covers mobile data usage

📶 What to check to get your service working

Please make sure the following settings are in place:

🔹 1. Roaming is enabled on your handset

• Go to your phone settings
• Ensure Data Roaming is switched ON

🔹 2. Bill Cap is set to £0

• Open the iD Mobile app
• Go to Billing / Spend Cap settings
• Set your Bill Cap to £0 to avoid out-of-plan charges or blocks

🔹 3. Manually select a network in Turkey

Please connect to one of the supported roaming networks:

• Turkcell
• AVEA (Türk Telekom)

You can do this in:

• Settings → Mobile Network → Network Selection → Turn OFF automatic → Choose network manually

Owethu

Hi ​@Moni1303,

Please confirm if you require further assistance or if the above has fixed this?

Thanks,
Hosai

Hi

no future assistance is needed. Issue was not resolved as my mobile data didn’t work at all while I was in Turkey so safe to say I have wasted £20 and will not be using any add ons again. 
thank you 

Hi ​@Moni1303.

Thank you for the update.

We’re really sorry to hear that your mobile data did not work while you were in Turkey, especially after purchasing the add-on.

We completely understand your frustration and disappointment.

Thanks,

Marquerita

The iD Mobile Team