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Question

i have purchased a add on i dont beed

  • May 15, 2026
  • 3 replies
  • 15 views

How do I cancel an add on 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • May 16, 2026

Hi ​@Peter whitex,

 

Thanks for getting in touch.

 

Unfortunately, once an add-on has been purchased, it cannot be cancelled or refunded, as add-ons are applied to the account immediately upon purchase.

 

We understand this may not be the outcome you were hoping for, and we’re very sorry for any inconvenience or disappointment caused.

 

You will still be able to continue using the add-on allowance until it has been fully used or until it expires in line with the add-on terms.

 

Thank you for your understanding.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • July 6, 2026

Hello I bought data and minutes yesterday and they’ve still not started? Can I cancel them if they’ve not even started when I needed it 

 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@Justbee66,

 

We're sorry to hear you're having trouble with your add-ons.

 

The add-ons should have started with immediate effect after your purchase. We'd like to look into this for you.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team