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Question

i have purchased a add on i dont beed

  • May 15, 2026
  • 1 reply
  • 6 views
P
Community Member

How do I cancel an add on 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 16, 2026

    Hi ​@Peter whitex,

     

    Thanks for getting in touch.

     

    Unfortunately, once an add-on has been purchased, it cannot be cancelled or refunded, as add-ons are applied to the account immediately upon purchase.

     

    We understand this may not be the outcome you were hoping for, and we’re very sorry for any inconvenience or disappointment caused.

     

    You will still be able to continue using the add-on allowance until it has been fully used or until it expires in line with the add-on terms.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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