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Community Member
jg12345
Community Member
July 25, 2026
Question

i purchased a UK 6GB 30 day top up and it isnt working

i purchased a UK top up 2 days ago and i am unable to use the data. i have roaming on for my phone and in the id app and the bill cap is at £0. What can I do?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 26, 2026

    Hi ​@jg12345,

     

    Thanks for getting in touch.

     

    Just to clarify, are you trying to use the top-up within the UK, or are you currently in another country?

     

    Once we know where you're trying to use it, we'll be able to advise on the correct next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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