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New Contributor
July 12, 2026
Question

ID has no US roaming data or text or phone service

  • July 12, 2026
  • 5 replies
  • 40 views

I bought a roaming data add on in the USA. It was a 10 day add on for £35. However it's not worked. I've changed the phone and the operator without any joy. It's very disappointing as I'm now in the USA without any connection except where there's free WiFi. How do I claim for a refund 

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 12, 2026

    Hi ​@Yar,

     

    We're sorry to hear that your Roam Beyond add-on hasn't been working. We understand how frustrating this must be, especially while you're travelling.

     

    Just to confirm, the Roam Beyond add-on only covers data. Calls and texts are charged separately.

     

    Could you please make sure you're connected to one of our supported roaming partners in the USA:

    • T-Mobile
    • AT&T

     

    If you're still unable to connect, we'd recommend manually selecting one of the above networks and then performing a network settings reset.

    For iPhone:

    1. Go to Settings > Mobile Service (or Cellular).
    2. Tap Network Selection.
    3. Turn Automatic off.
    4. Select T-Mobile or AT&T.
    5. Then go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

    For Android:

    1. Go to Settings > Connections (or Network & Internet).
    2. Tap Mobile Networks > Network Operators.
    3. Turn Select Automatically off.
    4. Choose T-Mobile or AT&T.
    5. Then go to Settings > General Management or System > Reset > Reset Network Settings.

     

    Please let us know if this gets your data working. If it still doesn't work after trying the above, we'll be happy to advise on the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    YarAuthor
    New Contributor
    July 12, 2026

    Sorry. did that but still nothing

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 13, 2026

    Hi ​@Yar,

     

    We're sorry to hear that you're still having trouble.

     

    Could you please check that all of your account features are enabled? This includes:

    • Premium services
    • Roaming
    • International services

     

    You can do this in the iD Mobile app or your online account:

    1. Sign in to the iD Mobile app or My Account.
    2. Go to My Services.
    3. Select Manage my services.
    4. Check that the required features are switched on.

     

    If everything is enabled and you're still unable to make calls or send texts, please let us know the make and model of your phone, whether you're using a physical SIM or eSIM, and whether you're receiving any error messages.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    YarAuthor
    New Contributor
    July 14, 2026

    Thanks Gemma. Unfortunately none of that helped. We're now a few days from when I bought the add which is days lost and I've had to buy a local sim and plan. So I wish to claim a refund please 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@Yar,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.