incorectlu added add on , can i have a refun £35

Forum|Forum|3 months ago
June 5, 2026
1 reply
3 views

Dear Team, I payed for roaming in Peru for 10 days but not travelling until another two weeks - purchased the add on by mistake and it will expire in 🙂‍↕️ in 10 days.

can you cancel it for me please r?

M

Michael Z

iD Mobile Employee

Hi @Username07477 ,

I’m sorry to hear about your experience.

Kindly be advised that once an add-on has been purchased, it is activated immediately on the account and therefore cannot be cancelled or refunded once it has been used or applied.

I do understand this may be frustrating, and I’m sorry for any inconvenience this has caused.

-Michael Z

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