Community Member

incorrectly added add on

1 reply
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Hi, i have noticed i have been charged £8 on my next bill for an add on of 1000 minutes

it was definitely not me who added the add on as i wasnt even logged in at the time of purchase

why would i add an £8 add on when i have unlimited minutes

i believe this add on to have been charhed to my account i correctly

Gemma M

iD Mobile Employee

Hi @Fletch32,

I’m sorry for the confusion and frustration caused by the unexpected £8 add-on charge, especially as your plan already includes unlimited minutes.

Add-ons can only be purchased through your iD Mobile account. Once an add-on has been successfully purchased and activated, unfortunately, it cannot be cancelled, reversed or refunded.

As you don’t recognise the purchase, we’d strongly recommend changing your iD Mobile account password as a precaution to ensure nobody else has access to your account.

Regards,

Gemma M
The iD Mobile Social Media Team

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