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Community Member
June 18, 2026
Question

Mexico Addon isn't active

  • June 18, 2026
  • 1 reply
  • 16 views

This is the second time I've been in Mexico and purchased a 5 day addon and it hasn't worked! What is the issue?

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@KaylaRich,

     

    Thanks for getting in touch, and I’m really sorry you’re having trouble with your Mexico roaming add-on again. I understand how frustrating that must be, especially as it’s happened before.

     

    Please try the following steps:
    Restart your phone completely (turn off for 5–10 minutes, then back on)
    Make sure Data Roaming is switched ON in your settings
    Set Network Selection to Automatic, or manually try a local Mexican network
    Toggle Airplane Mode ON and OFF to refresh the connection
    Check you have selected the correct roaming add-on in the iD Mobile app
    If using eSIM, ensure it is active for mobile data

    Local networks in Mexico you can try manually:
    Telcel
    AT&T Mexico
    Movistar

     

    Lamiya

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