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Missing updates on Trade In and no payment

  • May 7, 2026
  • 1 reply
  • 14 views

Hope the title explains, I sent off my phone for Trade In on the 27th of April, tracked with Royal Mail. They say it was delivered 28th of April. No communications what so ever. Appalled.

Best answer by Owethu M

Hi ​@jacksmithdev88

 

Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

 

Owethu

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 7, 2026

Hi ​@jacksmithdev88

 

Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

 

Owethu