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Community Member
May 7, 2026
Solved

Missing updates on Trade In and no payment

  • May 7, 2026
  • 3 replies
  • 55 views

Hope the title explains, I sent off my phone for Trade In on the 27th of April, tracked with Royal Mail. They say it was delivered 28th of April. No communications what so ever. Appalled.

    Best answer by Owethu M

    Hi ​@jacksmithdev88

     

    Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

     

    Owethu

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    May 7, 2026

    Hi ​@jacksmithdev88

     

    Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

     

    Owethu

    New Contributor
    September 9, 2026

    How long did it take in the end to get your payment.

    I sent my nearly 2 weeks ago and I'm still waiting. Keep getting fobbed off saying it's in a queue to process

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Brooksy90,

     

    If you've sent your trade-in device and haven't received any confirmation, quote, or update, you'll need to contact Currys, as our trade-in service is provided by our sister company.

     

    For any queries regarding your trade-in, please contact: TradeUpHelp@currys.co.uk

     

    They'll be able to check:

    • Whether the device has been received.
    • The status of the assessment.
    • Any valuation or payment updates.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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