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Question

no longer need add on anymore

  • July 13, 2026
  • 1 reply
  • 2 views

Hi can you cancel my add on please I don’t need the add on any more 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 13, 2026

Hi ​@Phillip snell,

 

Thanks for getting in touch, however unfortunately, once an add-on has been purchased, we're unable to cancel it, as it's activated immediately upon purchase.

 

We appreciate this isn't the outcome you were hoping for, and we're sorry for any frustration caused.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team