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Community Member
Phillip snell
Community Member
Jul 13, 2026 7:58 AM UTC
Question

no longer need add on anymore

Hi can you cancel my add on please I don’t need the add on any more 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 13, 2026 10:54 AM UTC

    Hi ​@Phillip snell,

     

    Thanks for getting in touch, however unfortunately, once an add-on has been purchased, we're unable to cancel it, as it's activated immediately upon purchase.

     

    We appreciate this isn't the outcome you were hoping for, and we're sorry for any frustration caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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