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Community Member
Joe1992
Community Member
July 4, 2026

paid for add on data but its not letting me use it

Hi, I bought some additional data but it won’t allow me to use it, can you help please 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 4, 2026

    Hi ​@Joe1992 

     

    Thank you for getting in touch with us, and I am so sorry that you're unable to use the additional data you've purchased.

    We'll be happy to help. Could you please confirm whether you've restarted your phone since purchasing the add-on? If not, please try restarting your device, as this can help activate the add-on.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

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