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Question

Return add on

  • May 18, 2026
  • 2 replies
  • 2 views
J
New Contributor

I purchased a roaming add on for Canada and it does not work. How do I return if for a refund?

    2 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 18, 2026

    Hi ​@JoHacker 

     

    Thank you for getting in touch with us. 

     

    I am so sorry that you roaming add ons is not working. Please confirm if you are still in Canada so that we can provide with the troubleshoot settings.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JoHacker
    • Author
    • New Contributor
    • May 18, 2026

    Yes I am still in Canada currently 

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