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Question

Return data roaming add on for Canada

  • May 18, 2026
  • 1 reply
  • 2 views
J
New Contributor

I purchased a roaming add on for Canada and it does not work. How do I return if for a refund?

 

I purchased a roaming add on for Canada and it does not work. How do I return if for a refund?

 

 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 18, 2026

    Hi ​@JoHacker 

     

    Thank you for getting in touch with us, and I am very sorry to hear that your add-on is not working.

    Kindly note that we may be able to arrange a refund for the add-on once you have returned from Canada. In the meantime, please confirm whether you are still currently in Canada so that we can provide you with some troubleshooting steps to help resolve the issue.

    We look forward to your reply.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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