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Community Member
JonGatt
Community Member
Jun 10, 2026 8:22 PM UTC
Question

Roam Beyond Add Ons

I have added a roam away add on to the wrong number can I change this. I have 2 numbers on my account

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jun 11, 2026 10:22 AM UTC

    Hi ​@JonGatt, 

     

    Thank you for reaching out.

     

    We’re sorry to hear that the Roaming add-on has been applied to the wrong number on your account.

     

    Unfortunately, once an add-on has been purchased and applied to a line, it cannot be transferred to another number on the account. In addition, in line with our Terms and Conditions, add-ons are non-refundable once they have been successfully applied.

     

    We understand this may not be the outcome you were hoping for and apologise for any inconvenience caused.

     

    Owethu

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