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Question

Roaming

  • July 20, 2026
  • 1 reply
  • 7 views

I purchased roaming for 1 day today in Ghana and it's not active!

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2026

Hi ​@yaa2105 , 

 

We’re sorry to hear that you’re experiencing an issue with roaming while in Ghana. 

 

Kindly please confirm which network you’re currently connected to. 

 

Please be advised that you will need to ensure that the roaming feature has been enabled on your iD Mobile account as well. 

 

To enable roaming on an iD Mobile account, follow these steps:

  1. Log in to the iD Mobile app or My Account on the iD Mobile website.
  2. Select My Services.
  3. Find Roaming and ensure it is enabled.

 

Thanks, 

 

Anneline