Roaming Add-on not turning off

Forum|Forum|5 months ago
April 26, 2026
4 replies
44 views

I bought a roaming add-on for a trip to Switzerland, but now I’m back in the UK I keep getting messages saying “texting from abroad is chargeable” and I’m being charged 5p a text. How do I get my phone to understand I’m back in the UK and it should revert to my normal plan??

MZone

Platinum  Contributor

If it says iD as your current network on your phone then your all good.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @Rgrace

Thanks for getting in touch, and welcome back from Switzerland!

It sounds like your phone may still be registering as roaming, which can sometimes happen if it hasn’t fully reconnected to a UK network. This is why you’re seeing messages about charges for texting abroad.

To resolve this, please try the following steps:

Turn your phone off and back on again.
Make sure data roaming is switched off in your settings.
Manually select a UK network in your mobile network settings (or set it to automatic selection).

Once your phone reconnects properly to a UK network, your normal plan rates should apply again.

If the issue continues after trying the above, please let us know and we’ll be happy to take a closer look for you.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

RgraceAuthor

New Contributor

By coincidence I’ve worked out that I get these messages when texting a 07452 number… how can I tell if those numbers are included in my standard plan?

Hosai W

iD Mobile Employee

Hi @Rgrace,

All iD Mobile plans include calls and texts to standard UK landlines (01, 02, 03) and standard UK mobile numbers (07).

Please see the link below for the out of plan charges.
Out-of-plan charges | iD Mobile Network

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.