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Community Member
June 20, 2026

samsung galaxy tab a11

  • June 20, 2026
  • 2 replies
  • 128 views

Hi

I have just gotten a contract with yourselves. It said I would get a samsung galaxy tab a11 with the phone but it wasn't delivered. Just checking what I need to do to get it?

 

Alex 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    June 21, 2026

    Hi ​@AHill1891 


    As we are customers of iD Mobile like yourself we have no access to your account.
     

    Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@AHill1891,

     

    We're sorry for any confusion.

     

    The Samsung Galaxy Tab A11+ isn't sent automatically with your phone. Instead, it needs to be claimed through Samsung after you've purchased your eligible device.

     

    To claim your tablet:

    Step 1:
    Purchase a Samsung Galaxy S26 from iD Mobile on a 24-month contract between 14/05/2026 and 07/07/2026.

    Step 2:
    Submit your claim by 29/07/2026 at 23:59 using the following website: https://samsungoffers.claims/currysa11offer

    Once your claim has been approved, Samsung will arrange for the tablet to be shipped directly to you.

     

    You can also view this here: https://www.idmobile.co.uk/claim-your-offer

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.