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samsung galaxy tab a11

  • June 20, 2026
  • 2 replies
  • 79 views

Hi

I have just gotten a contract with yourselves. It said I would get a samsung galaxy tab a11 with the phone but it wasn't delivered. Just checking what I need to do to get it?

 

Alex 

2 replies

Decembersangel72
Gold Contributor
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Hi ​@AHill1891 


As we are customers of iD Mobile like yourself we have no access to your account.
 

Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.

Good luck x


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 22, 2026

Hi ​@AHill1891,

 

We're sorry for any confusion.

 

The Samsung Galaxy Tab A11+ isn't sent automatically with your phone. Instead, it needs to be claimed through Samsung after you've purchased your eligible device.

 

To claim your tablet:

Step 1:
Purchase a Samsung Galaxy S26 from iD Mobile on a 24-month contract between 14/05/2026 and 07/07/2026.

Step 2:
Submit your claim by 29/07/2026 at 23:59 using the following website: https://samsungoffers.claims/currysa11offer

Once your claim has been approved, Samsung will arrange for the tablet to be shipped directly to you.

 

You can also view this here: https://www.idmobile.co.uk/claim-your-offer

 

Regards,

 

Gemma M

The iD Mobile Social Media Team