​@JoFall1  You'll have to contact the outlet or store online where you placed your order and explain that you've still not received said item.

Joe 😉

Hi, ​@JoeKing 

Thank you for reaching out. I'm sorry to hear that your promotional smartwatch hasn't arrived yet. To assist you further, could you please confirm which phone was part of the promotion? This information will help us provide you with the most accurate guidance.

In the meantime, you can check the available claim options by visiting our official claim page:  https://www.idmobile.co.uk/claim-your-offer.
 

Looking forward to your response so we can resolve this promptly.

-Zandile 

​@Zandile M  I  greetings actually you've addressed the help/reply to the wrong member 😉 it should be addressed to ​@JoFall1

Joe 😉

HI. It's me. I ordered a Samsung Galaxy 25 FE. Thanks. 

Hi ​@JoFall1 ,

Thank you for confirming. There are two smart watch offers that were available last month. 

Offer 1:

Step 1:
Purchase a Samsung Galaxy S25 FE and claim a Samsung Galaxy Watch7 BT. Promotion runs between 04/09/2025 - 02/10/2025

Step 2:
Claims must be submitted by 01/11/2025 23:59 at https://www.samsungoffers.claims/galaxygift2025

All participants must claim within 30 days of purchase. Offer is non-transferable and there is no cash alternative. Maximum 1 Claim per Promotion Product purchase.

If the purchase is returned, ‘Samsung Galaxy Watch7 BT’ must also be returned.

Offer 2: 

Step 1:
Purchase a Samsung Galaxy S25 or Samsung Galaxy Z Flip7 FE and claim a Samsung Galaxy Watch7 BT. Promotion runs between 20/08/2025 - 02/10/2025

Step 2:
Claims must be submitted by 01/11/2025 23:59 at https://www.samsungoffers.claims/galaxygift2025

All participants must claim within 30 days of purchase. Offer is non-transferable and there is no cash alternative. Maximum 1 Claim per Promotion Product purchase.

If the purchase is returned, ‘Samsung Galaxy Watch7 BT’ must also be returned.

I have attached instructions for both. Please follow the ones that apply to your offer.

-Isa🎀