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Question

Speeding Up Process of Transaction

  • June 13, 2026
  • 1 reply
  • 1 view
M
Community Member

I got my phone delivered a day earlier than before, and I requested my sim will be transferred to my new phone on Monday so until then I can’t message or call anyone. I was wondering if there was a way to speed rhat process up so I can use my new phone for calls and messages tomorrow?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@macymclaren,

     

    Thanks for getting in touch.

     

    As your number transfer is scheduled for Monday, you'll need to wait until then for it to complete. Number transfers are only processed on working days, so they don't take place over weekends or bank holidays.

     

    Once the transfer has completed, you'll be able to use your existing number on your new phone for calls, texts and mobile data.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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