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New Contributor
May 18, 2026
Question

turkey data add on not working

  • May 18, 2026
  • 7 replies
  • 54 views

Hi, I bought the £20 data add on for Turkey and it isn’t working. I have tried everything recommended in other threads , I would like a refund please

    7 replies

    iD Mobile Employee
    May 19, 2026

    Hi ​@Wscott97 

     

    Have you connected to our partner network, Turk Telekom? This is the network that should work while roaming in Turkey.

    Could you also please check that roaming is turned on both on your phone and within the iD Mobile app?

     

    -Michael Z

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    Wscott97Author
    New Contributor
    May 19, 2026

    Thanks for the reply, everything is enabled but it still doesn’t work

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@Wscott97 ,

     

    I’m really sorry to hear your Turkey data add-on isn’t working. I can understand how frustrating that must be, especially after trying all the troubleshooting steps already.
     

    Before we can look at a refund, could you please quickly double-check the following on your device:

    Data Roaming is switched ON
    You’ve manually selected a local network (e.g. Turkcell, Vodafone TR, or Turk Telekom)
    Airplane mode has been turned on for 30 seconds, then off
    The phone has been restarted after applying the settings
    The add-on shows as active in your iD Mobile account
     

    If you’ve already done all of the above and it’s still not working, we’ll be happy to investigate the add-on further and review this for a possible refund.

    Lamiya

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    Wscott97Author
    New Contributor
    May 19, 2026

    Hi, I have tried all of those things above and it is still not working

     Thank you for the quick reply

    iD Mobile Employee
    May 21, 2026

    Hi ​@Wscott97.

     

    Thank you for your response. I am sorry to learn that you are experiencing this.

     

    Can you please reach out to us directly via https://www.idmobile.co.uk/live-chat so that we can check if there are any restrictions on your account, prohibiting you from using your add-on.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    Wscott97Author
    New Contributor
    May 21, 2026

    Hi

     

    i am now already back from Istanbul, and the data didn’t work the whole time. You can see this as there is still 20gb left

     

    i have used your travel plans before and they have worked so can I please just have a refund on this one.

    iD Mobile Employee
    May 24, 2026

    Hi ​@Wscott97 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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