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Community Member
April 27, 2026

uk add on data paid but not working!?

  • April 27, 2026
  • 3 replies
  • 24 views

Hi anyone else paid for data as an add on, it's gone into account, but suddenly no data at all?? 😔 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@DJB69,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 28, 2026

    I’m having the same issue - can anyone help?

    Hi anyone else paid for data as an add on, it's gone into account, but suddenly no data at all?? 😔 

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@jimmymook,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.