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uk add on data paid but not working!?

  • April 27, 2026
  • 3 replies
  • 11 views

Hi anyone else paid for data as an add on, it's gone into account, but suddenly no data at all?? 😔 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • April 28, 2026

Hi ​@DJB69,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks.

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • April 28, 2026

I’m having the same issue - can anyone help?

Hi anyone else paid for data as an add on, it's gone into account, but suddenly no data at all?? 😔 

 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+8
  • iD Mobile Employee
  • April 28, 2026

Hi ​@jimmymook,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team