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Used Data - brought add on ??

  • July 29, 2026
  • 1 reply
  • 1 view
Diane T
New Contributor

Right, please bare with me as I don't know an awful lot about data etc!

I've been at my sister's and didn't realise she had NO internet so I've used all my data!

I've brought add on of £10 for extra data BUT nothings happened. 

What do I have to do to up get the extra data I've brought? 

Can you ever speak to a human being? 

 

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 31, 2026

    Hi ​@Diane T,

     

    I'm sorry to hear you've run into this issue, especially when you've already purchased an add-on.

     

    If the add-on isn't showing yet, please try the following:

    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Restart your phone.
    • Check the iD Mobile app or your online account to confirm the add-on has been successfully purchased.
    • Make sure Mobile Data is enabled in your phone's settings.
    • If you're still unable to use data, try resetting your network settings.

    For iPhone:

    1. Go to Settings > General > Transfer or Reset iPhone > Reset.
    2. Tap Reset Network Settings.

    For Android:

    1. Go to Settings > General Management (or System on some devices).
    2. Tap Reset.
    3. Select Reset Mobile Network Settings or Reset Network Settings.

    If you've tried the above and the add-on still isn't working, please let us know so that this can be looked into. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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