why is my roaming data add on not working when it says it has just been topped up?

Hi ​@EsterPJ,

We're sorry to hear you're having trouble using your phone abroad.

To help get you connected, we'd recommend trying the following:

• Make sure Data Roaming is turned On in your phone settings.
• Check that Roaming, International and Premium services are enabled on your iD Mobile account.
• Restart your phone.
• Turn Airplane Mode on for 30 seconds, then back off.
• Perform a Network Settings Reset.
• Turn Automatic Network Selection off and manually connect to one of our roaming partners:
  • Sunrise
  • Salt

Once connected, restart your phone and test your calls, texts and mobile data again.

If you've tried all of the above and you're still having issues, please let us know or contact our Customer Service team via Live Chat so they can investigate further.

Regards,

Gemma M

The iD Mobile Social Media Team