Community Member

Solved

Can't Log in

12 replies
2561 views

I got logged out the iD app. I am trying to log back in, have forgotten password. But when i type my details into forgotten password it says that my details are incorrect but they are correct. I rechecked them 20 times. So i try making a new account, it says i already have an account, i try logging in, it says i don't have an account. Its a vicious cycle! Help!

This topic has been closed for replies.

Kevin MAnswer

iD Mobile Employee

Hi @hafsachoudhry

Are you still having trouble with logging in? If so, it would be best to to either contact our Live Chat Team (here) or you can email us at
If you do choose to email us, please include your full name, full address, the email address on your account and also your date of birth. It'll help too if you include your forum username.

Thanks

Kevin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Ryan D

iD Mobile Employee

Hi @hafsachoudhry,

I'm sorry to hear this! When you are trying to recover your password, it firsts asks you for your username. Have you tried entering in your email address to see if this makes any difference?

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

hafsachoudhryAuthor

Community Member

yes! i tried my email address that i get sent all my bills to and it still says unrecognised.

Gregor

Helpful Contributor

Hi @hafsachoudhry

Did you try to use your Internet Browser and see if you can login to your account at idmobile.co.uk ?

I had this problem with ID Mobile app in the past as well. App did not recognize my login details but website did.
What I have done to fix it was logging through the website to see if my details where correct updated my password from there then I removed the app from the phone and installed it again.

I am not iD Mobile employee but I am here to help anyone as best as I can.

Kevin MAnswer

iD Mobile Employee

Hi @hafsachoudhry

Are you still having trouble with logging in? If so, it would be best to to either contact our Live Chat Team (here) or you can email us at
If you do choose to email us, please include your full name, full address, the email address on your account and also your date of birth. It'll help too if you include your forum username.

Thanks

Kevin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

johnl7

Community Member

How do I e mail you? I don't want to put my full details on a forum

Ryan D

iD Mobile Employee

Hey John,

You can email us

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

ComfortablyNumb

New Contributor

I’m having the same problem, tried resetting password, it sends a code to my phone that it doesn’t accept!
also the website is not working for me, so cannot access my account this way

Mohammed H

iD Mobile Employee

Hello @ComfortablyNumb,

The codes have a time-limit before they expire so this may be a reason they're not being accepted.
If you could please drop us an email on the address above, we'll be able to support further with your account related issues.

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

nunuharris

Community Member

Help! I am having the same problem as people above, I can’t remember password but when I do the forgotten password thing and put in my details which are correct it won’t accept. Can I have an email address for id please?

Kevin M

iD Mobile Employee

Hi @nunuharris

If you could get back to us on your topic here, we’ll continue to help and see this one through with you.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.