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Can't Log in

  • December 10, 2018
  • 12 replies
  • 2547 views
H
Community Member
I got logged out the iD app. I am trying to log back in, have forgotten password. But when i type my details into forgotten password it says that my details are incorrect but they are correct. I rechecked them 20 times. So i try making a new account, it says i already have an account, i try logging in, it says i don't have an account. Its a vicious cycle! Help!

Best answer by Kevin M

Hi @hafsachoudhry

Are you still having trouble with logging in? If so, it would be best to to either contact our Live Chat Team (here) or you can email us at 
If you do choose to email us, please include your full name, full address, the email address on your account and also your date of birth. It'll help too if you include your forum username.

Thanks

Kevin

    This topic has been closed for replies.

    12 replies

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • December 13, 2018
    Hi @hafsachoudhry,

    I'm sorry to hear this! When you are trying to recover your password, it firsts asks you for your username. Have you tried entering in your email address to see if this makes any difference?

    Ryan
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Community Member
    • hafsachoudhry
    • Author
    • Community Member
    • December 13, 2018
    yes! i tried my email address that i get sent all my bills to and it still says unrecognised.
    Gregor
    Helpful Contributor
    • Gregor
    • Helpful Contributor
    • December 14, 2018
    Hi @hafsachoudhry

    Did you try to use your Internet Browser and see if you can login to your account at idmobile.co.uk ?

    I had this problem with ID Mobile app in the past as well. App did not recognize my login details but website did.
    What I have done to fix it was logging through the website to see if my details where correct updated my password from there then I removed the app from the phone and installed it again.
    I am not iD Mobile employee but I am here to help anyone as best as I can.
    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • Answer
    • December 14, 2018

    Hi @hafsachoudhry

    Are you still having trouble with logging in? If so, it would be best to to either contact our Live Chat Team (here) or you can email us at 
    If you do choose to email us, please include your full name, full address, the email address on your account and also your date of birth. It'll help too if you include your forum username.

    Thanks

    Kevin

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    johnl7
    Community Member
    • johnl7
    • Community Member
    • September 12, 2019
    How do I e mail you? I don't want to put my full details on a forum
    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • September 16, 2019

    Hey John,

    You can email us 

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    I’m having the same problem, tried resetting password, it sends a code to my phone that it doesn’t accept!
    also the website is not working for me, so cannot access my account this way

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • September 17, 2019
    Hello @ComfortablyNumb,

    The codes have a time-limit before they expire so this may be a reason they're not being accepted.
    If you could please drop us an email on the address above, we'll be able to support further with your account related issues.

    Mohammed
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    nunuharris
    Community Member
    • nunuharris
    • Community Member
    • August 17, 2020

    Help! I am having the same problem as people above, I can’t remember password but when I do the forgotten password thing and put in my details which are correct it won’t accept. Can I have an email address for id please?

    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • August 18, 2020

    Hi @nunuharris 

    If you could get back to us on your topic here, we’ll continue to help and see this one through with you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Bluebird62
    Community Member
    • Bluebird62
    • Community Member
    • September 21, 2020

    I have been having trouble trying to log in as I have forgotten my password .

    i registers last year but having paying my bill by d/d I have no need to log into my account .

    this is what I get now when I try and I try pressing on lost password —-|

    Your username was not recognised. If you are registered for this service you can use Forgot Username to retrieve your username. If you are not registered for this service, please register here.
    yet when I  go to lost user name  my username comes up , it is catch 22 every time .  I am now trying to find the page 3here I can change my password. But can not find it . 
     

    you have helped me  many times I just have to keep Putting my iPad down as everything gets on top of me , as I have to go through the catch 22 time and time again. Or back to square 1 

    hoping you can help me 

     

    bluebird62
     

    Will R
    iD Mobile Employee
    • Will R
    • iD Mobile Employee
    • September 24, 2020

    Hi @Bluebird62,

     

    We’ll drop you a Private message now to get you your log-in details. if you’re still using the SIM, it should be a reasonably quick fix.

     

    Will

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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