Delivery, Switching and Customer Service over Christmas and New Years.
At iD Mobile, we believe everyone that uses our network should be able to access the help they need, all year round, including Christmas and New Year. So, we’ve put together a quick update on our Delivery, Switching and Customer Service over Christmas and New Years. Here’s what you need to know:
Delivery over Christmas and New Years.
If you order a Phone or an Accessory, it will be delivered by DPD. Our delivery times will be a bit different over the festive season. Check the schedule below to make sure your order arrives in time for the celebrations!
| Order placed | Day of delivery |
|---|---|
| 22nd Dec before 8pm | 23rd December 2025 |
| 22nd Dec 8pm - 23rd Dec before 8pm | 24th December 2025 |
| 23rd Dec 8pm - 26th Dec before 8pm | 29th December 2025 |
| 26th Dec 8pm - 29th Dec before 8pm | 30th December 2025 |
| 29th Dec 8pm - 30th Dec before 8pm | 2nd January 2026 |
| 30th Dec 8pm - 31st Dec before 8pm | 5th January 2026 |
| 31st Dec 8pm - 2nd Jan before 8pm | 6th January 2026 |
If you order a SIM Only or a replacement SIM, it will be delivered by Royal Mail Tracked Service.
To get your deal before Christmas, order your SIM Only deal by Friday 19th December.
| Order Date | Delivery Date |
|---|---|
| 22nd Dec before 8pm | 27th December 2025 |
| 22nd Dec 8pm - 23rd Dec before 8pm | 29th December 2025 |
| 23rd Dec 8pm - 26th Dec before 8pm | 30th December 2025 |
| 26th Dec 8pm - 28th Dec before 8pm | 31st December 2025 |
| 28th Dec before 8pm - 29th Dec before 8pm | 2nd January 2026 |
| 29th Dec 8pm - 30th Dec before 8pm | 3rd January 2026 |
| 30th Dec 8pm - 1st Jan 2026 before 8pm | 5th Jan 2026 |
Switching over Christmas and New Years.
If you’re planning to make the switch to iD Mobile over Christmas and New Years, it may take a little longer than usual to complete the process. But don’t worry!
You won’t need to hold off on using your new iD Mobile plan until the switching process is complete, either. You’ll still be able to use your new plan, it’ll just take slightly longer to disconnect your old one.
Here’s a breakdown of when you can expect your switch to complete, depending on the day you gave us your PAC or STAC:
| Give us your PAC or STAC by | Switching Date |
|---|---|
| Monday 22 December 2025 | Tuesday 23 December 2025 |
| Tuesday 23 December 2025 | Monday 29 December 2025 |
| Wednesday 24 December 2025 - Monday 29th December 2025 | Tuesday 30 December 2025 |
| Tuesday 30 December 2025 | Friday 2 January 2026 |
| Wednesday 31 December 2025 - Friday 2nd January 2026 | Monday 5 January 2026 |
| Monday 5 January 2026 | Tuesday 6 January 2026 |
Customer Service over Christmas and New Years.
Our Live Chat team will be here to help from 9am to 6pm on Christmas Eve, Boxing Day, and New Year’s Eve. We’ll be closed on Christmas Day and New Year’s Day.
