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Helpful Contributor
April 6, 2026
Question

2 contracts on app wont work

  • April 6, 2026
  • 1 reply
  • 13 views

Shame 2 contacts in the app won't work I can only use one

When I ring for help I get different agents either many answers but no help

Fed up

 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@Hedges

     

    I’m really sorry to hear you’re having trouble viewing your second number on the app, and I understand how frustrating that must be especially if your main number is working fine.

     

    To help narrow this down, could you please confirm:

    • Are you experiencing the same issue when logging in via the website, or is it only happening on the app?
    • What is the make and model of your handset?

    In the meantime, here are a few troubleshooting steps you can try:

    • Log out and back into the app
    • Clear the app cache/data (or reinstall the app)
    • Ensure both numbers are fully registered under the same account details (name must match)
    • Check if you’re able to switch between numbers within the app settings

    This will help us determine whether it’s an app-related issue or something account-specific. Once you confirm the above, we can guide you further.

     

    Thanks for your patience.

     

    Owethu