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Question

2 numbers showing on account

  • May 2, 2026
  • 1 reply
  • 4 views
F
Community Member

Just switched from ee to i.d, did a pac code to keep original number, my I.d account shows 2 numbers, my old one transferred over and a new one allocated from I.d, when I’m calling someone it asks for primary or secondary number? I have my transferred number showing as primary and the other number as secondary, when I press primary the call does not ring, nor do I have any data, only when I press secondary do I have data and are able to make calls, any ideas? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@Florida10,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:
     
    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     
    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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