Hi ​@Plev,

Thanks for getting in touch.

Just to clarify, we’re not able to change the name on an existing iD Mobile account to transfer ownership to another person. However, what you can do is update the Direct Debit details so your son can take responsibility for paying his own bill going forward.

To update the Direct Debit details:

You can do this through your iD Mobile account:

1. Log in to your iD Mobile account
2. Go to Billing
3. Select Direct Debit details
4. Update the bank account details to your son’s information
5. Save the changes

Once updated, future payments for that number will be taken from the new account.

Alternatively (manual payments):

If you’d prefer not to use Direct Debit, your son can also make manual payments each month by:

• Logging into the iD Mobile account for that number
• Going to Make a payment in the billing section
• Dial 0333 003 0001 or 0333 003 7777.

I hope this helps get everything set up the way you need.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you. That’s helpful.

One further issue is that I seem to have different account numbers for the two numbers and I cannot create a log in for the second number. Is there another way please..?

Hi ​@Plev, 

Thank you for getting back to us. 

Kindly please be advised that you’d need to log into your account that you’ve already registered. 

Once you’ve logged in, kindly navigate to the 'Home' screen. Tap 'View your plans'. Tap 'Add new plan'. Then insert the second plans details. 

Thanks, 

Anneline

The iD Mobile Team